FAQ

ORDERS & SHIPPING

Where do you ship from?
Jewelry is handmade in Brooklyn, New York, orders are shipped from New York. We carefully prepare each piece with love and attention to detail.

Do you ship internationally?
Yes, we do! International shipping rates and delivery times vary depending on the destination. Shipping are made with USPS and UPS. We offer shipping within the USA. International shipping is offered for orders over $400 USD.

How long does it take to process an order?
Orders typically ship within 2–7 business days. Custom or made-to-order pieces may take longer. Gold plating takes about 7-10 days after the finish piece. Please send us an email if you need information about a specific product.

How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow its journey.

PRODUCT INFO & CARE

How do I know my ring size?
The most reliable way to find your ring size is to visit a local jewelry store and get professionally measured using a metal or plastic ring sizer. You can also refer to our sizing guide for help—or, if you prefer to measure at home, consider ordering a ring sizer for added accuracy.

What materials do you use?
Our jewelry is crafted from high-quality materials such as Sterling silver, 14k gold-filled, brass, gemstones, etc.]. Each piece is made to be both stylish and durable.

Is your jewelry waterproof?
We recommend avoiding water, perfumes, and lotions to preserve the longevity and shine of your jewelry it’s always better - see the care instruction page for more infos.

How should I care for my jewelry?
Store your pieces in a dry place, ideally in a pouch or box. Gently clean with a soft cloth when needed - see the care instruction page for more infos.

RETURNS & EXCHANGES

Do you accept returns?
Yes! Please check our return policy menu.

Can I exchange an item?
We’re happy to offer exchanges - Please check our return policy menu.

What if my item arrives damaged?
We sincerely apologize! Please reach out to us within 48 hours of delivery with photos, and we’ll make it right.

OTHER QUESTIONS

Do you offer gift wrapping?
Yes, all our pieces come beautifully packaged and gift-ready. If you want to include a personalized note, just leave it at checkout.

Do you offer wholesale or collaborations?
We’re open to select partnerships and wholesale opportunities. Please contact us at contact@llayersnyc.com